Privacy Policy

This Privacy Policy explains the methods by which we collect, process, disclose, and ensure the protection of your personal information.

SIA FloriVita values your privacy. Your personal data, such as your name, your company’s name, address, phone number, and email address, provided in the registration form of our online shop, are collected, and used for:

processing your orders for products;
issuing financial documents, such as invoices;
resolving issues related to the delivery of products;
fulfilling other contractual obligations;
direct marketing (with your consent);
analytical purposes.

The following data transfer rules establish the order of data management:

1.Basic Definitions and Provisions

1.1. SIA Florivita is committed to protecting and respecting your privacy. Our processing of personal data complies with the requirements of the Regulation of April 27, 2016, No. 2016/679 of the European Parliament and of the Council of the European Union on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as repealing Directive 95/46/EC (General Data Protection Regulation).

1.2. The Buyer is a physical or legal entity that has made a purchase on the website of the online shop florivita.com.

1.3. The controller of the Buyers’ personal data is SIA Florivita, legal entity code 40203493013, correspondence address: Raina Street 77–21, Jurmala, LV-2011, Latvia, email address: florivita.info@gmail.com.

1.4. When you visit the website florivita.com, we ask for your consent to use cookies in accordance with our Privacy Policy.

2. Processing of Personal Data

2.1. The Buyer confirms their consent that the personal data they voluntarily provide during the order process will be used in accordance with these rules.

2.2. The data controller adheres to principles of confidentiality with respect to every Buyer making purchases through the website florivita.com. The Buyer’s personal data, including name, surname, address, phone number, and email, are collected for the purposes of processing orders for products or services, as well as for fulfilling other contractual obligations. The Buyer has the right to consent or refuse the use of their personal data for direct marketing purposes.

2.3. The data controller commits not to disclose the Buyer’s personal data to third parties, except where necessary for the controller’s partners to provide delivery services or other services related to the execution of the Buyer’s order. In all other cases, personal data may be transferred to third parties only in accordance with the legislation of the Republic of Latvia.

2.4. Personal data processing is carried out using reliable means of protection to prevent unauthorized destruction, disclosure, or other illegal actions.

2.5. Personal data of customers who have consented to the use of their data for direct marketing purposes are stored in an active database and used for marketing purposes until their individual request for deletion.

3. How We Use Your Data

3.1. We use your name, surname, billing address, delivery address, and contact information (email, phone number) provided when placing an order for the following purposes:

- to contact you by the phone number you provided when placing an order if you entered your details but did not make a payment. This is necessary so that we can contact you to assist in completing the payment process or answer your queries, ensuring quality service and the opportunity to purchase the products you need. You can express your disagreement with the processing of your personal data at any time by writing to us at florivita.info@gmail.com or informing us during the conversation. The data will be stored for these purposes for no longer than 2 (two) years from the end of communication with you.

- for delivering the products you ordered to the specified address, processing the order, and issuing invoices. This is necessary to fulfill our contractual obligations to you. Without your name, surname, address, and contact information, we cannot deliver or provide the possibility for you to receive the ordered products. The data will be stored for this purpose for no longer than 10 (ten) years from the date of the transaction.

- to send information about our new products and services by email, SMS, through Facebook, and other platforms, subject to your consent. You may withdraw your consent to such data processing by contacting us by email at florivita.info@gmail.com. The data for this purpose will be stored for no more than 2 (two) years after receiving your consent or until its withdrawal.

- to send SMS and emails related to our services, such as order information and surveys to evaluate service quality. This helps us fulfill our contractual obligations (e.g., informing about product delivery) and improve the quality of our services by conducting surveys. You can opt out of receiving such surveys by writing to us at florivita.info@gmail.com. The data for this purpose will be stored for no longer than 2 (two) years from the end of communication with you.

3.2. We use payment data for accepting and refunding money to fulfill our contractual obligations to you. These data will be stored for no longer than 10 (ten) years from the date of the transaction.

3.3. We use your personal data in accordance with this Privacy Policy and in cases where it is necessary to comply with or protect legislative requirements. Therefore, the processing of your personal data is based on a legitimate interest to protect and assert our rights, your rights, and the rights of others.

3.4. We may also process your personal data when it is necessary to fulfill legal obligations or to protect your vital interests or the interests of other individuals.

4. What Personal Data We Transfer to Third Parties

4.1. We transfer your personal data to third parties only when necessary.

4.2. Your personal data may be transferred to the following categories of data recipients:

4.2.1. Our insurance companies and professional consultants in risk management for professional advice, filing legal claims, ensuring their execution, or protection;

4.2.2. Financial operations related to the purchase of products on our site may be processed by our payment service providers. We provide information about your financial transactions to our payment service providers only to the extent necessary for conducting payment operations, refunds, and handling claims;

4.2.3. To provide certain services, we may transfer your personal information to other service providers, including courier services, server providers and their technical maintenance services, email service providers, and survey services;

4.3. We cooperate only with service providers who have implemented or committed to implementing appropriate technical and organizational measures to ensure an adequate level of data protection commensurate with the risk of infringement of the rights or freedoms of individuals whose data are processed in accordance with the data processing agreement and in compliance with the requirements of the General Data Protection Regulation.

5. Your Rights

5.1. You have the right to request access to your personal information, as well as its correction or deletion. You can also restrict processing or object to it.

5.2. To exercise your rights or ask questions related to the processing of your personal data or the exercise of your rights, please contact us at the email address florivita.info@gmail.com.

6. Cookies

6.1. Our website uses cookies to improve your browsing experience, learn about user behavior on our site, analyze traffic, and enhance our site. These are small data files stored on your computer that help us deliver content faster and more reliably. Cookies are used exclusively to achieve the stated goals and typically last for a short time (one day, a week, or a month), but in some cases, they may be valid for up to one year.

6.2. A cookie is a small text document with a unique identification number that is transferred from a website to a personal computer to recognize your computer, browser type, and online activity. The unique number identifies the browser each time the site is visited. Cookies do not store personal information such as name or address. They are used to track statistics, such as the number of site visits and traffic. This information is not linked to personal information. You can disable the use of cookies at any time, but this may affect the functionality of certain features of the site florivita.com.

6.3. We are constantly working to improve our site, striving to make it as convenient and understandable as possible. To optimize our website, it is important for us to know which information is most in demand by visitors, from which countries and cities they come, how often they return, what browsers and devices are used. We collect this information using Google Analytics tools, which allow for the analysis of statistical data. Learn more about Google Analytics and the information that these tools allow you to collect >> here.

6.4. The server hosting our website may also record requests made by you (the website address you visit, the device and browser you use, your IP address, and connection time). These data are used only for technical purposes, namely, to ensure the correct and safe operation of the website and to investigate possible security breaches. The basis for the collection and use of these data is our legitimate interest in ensuring the technical availability and security of our website.

6.5. You can change your browser settings to receive information about the activation or update of cookies, as well as about the possibilities of using certain permitted or prohibited cookies, including their blocking. To learn more about cookies, such as how to manage or delete them, visit the website >> allaboutcookies.org.

7. Processing of Children's Personal Data

7.1. The personal data of minors who are at least 14 years old can be processed for the purpose of providing information services, provided they give their consent. For minors under 14 years, their data can only be processed with the consent of their parents or guardians. This means:

- users of our site aged between 14 to 18 must have the consent of their parents or guardians to provide personal data to the Company;

- users under 14 years old may use the services and content of the site only with the permission of their parents or guardians.

7.2. If there are suspicions of processing data of individuals younger than the age specified in this section, we will delete such data from our databases.

8. Changes to the Privacy Policy

8.1. The data controller reserves the right to modify this Privacy Policy partially or fully, notifying of such changes on the website florivita.com on this page.

8.2. If any provision of this Policy is deemed invalid or unenforceable, this will not affect the legal force and validity of the remaining provisions of this Policy.

8.3. By continuing to use the website after the Policy update, you confirm that you have read it and do not object to the changes made.

8.4. Changes made to the Policy become effective from the moment of their publication on the website florivita.com on this page.

8.5. If the Buyer does not agree with the new version of the Policy, they have the right to cancel it in writing, by sending the corresponding letter to the email address florivita.info@gmail.com.