Terms and Conditions

Distance contract

The owner of the Online shop florivita.com, SIA FloriVita, with the registration number: 40203493013 and the legal address at Raina Street 77-21, Jurmala, LV-2011 (hereinafter referred to as the Seller), on one hand, and the individual placing an Order and making a purchase on the florivita.com website (hereinafter referred to as the Buyer), on the other hand, enter into the following Distance Contract (hereinafter referred to as the Contract):

The Seller undertakes to sell and deliver the Product to the Buyer in accordance with the Buyer’s Order.

The Distance Contract applies to all Orders and purchases made on the florivita.com website.

1. Used terms

1.1. Seller – SIA FloriVita – owner of the website of the Online shop florivita.com, registration number: 40203493013, legal address: Raina Street 77-21, Jurmala, LV-2011.

1.2. Buyer – a natural person who purchases products from the Seller, a minor (aged 14 to 18) acting with the consent of parents or guardians (except when payment is made from personal funds), a legal entity, or an authorized representative of a person.

1.3. Product – Edible bouquets and handmade compositions, as well as additional accessories for them: greeting cards, gift envelopes, toppers.

1.4. Edible Bouquet – a decorative product consisting of two types of elements:

- edible elements (for example, dried fruits, nuts, candies, etc.) intended for eating.
- non-edible elements (supporting parts, packaging, decorative accessories), which fulfil the functions of supporting and decorating the bouquet and are not intended for eating.

1.5. Rules – these are the rules for the remote purchase and sale of Products, which establish the rights and obligations of the Buyer and the Seller, the conditions for acquiring the Products offered by the Seller, as well as the conditions for their payment, the procedure for the delivery of Products, and the procedure for returns, the responsibility of the parties, as well as other provisions related to the purchase and sale of Products in the Online shop at https://florivita.com.

1.6. Sale and Purchase Agreement – an agreement established between the Buyer and the Seller in the course of a sale transaction in accordance with the Online Shop Rules.

1.7. Online shop – the Seller’s trading platform located in the Internet at https://florivita.com, where the Products are sold remotely.

1.8. Products Pick-up Point – the office of FloriVita company, located at Talsu šoseja 39, Building 2, 2nd floor, Jurmala, LV-2016.

1.9. Order – an online order placed by the Buyer on the page of the Online Shop at https://florivita.com, in which the Buyer specifies: the Products he/she wishes to purchase, the method of payment for the Order, the method of delivery of the Products and the place of receipt of the Products.

2. Main terms

2.1. The present Rules for the purchase of Products in the florivita.com online shop serve to inform about the Seller and to set out the terms and conditions under which the Products are offered for sale to Buyers.

2.2. These Rules shall be binding for the execution of any sale and purchase transactions of Products between the Seller and the Buyer. We strongly recommend that you carefully review the Rules before placing an Order for Products in the Online Shop and ensure that you fully understand them. Please note that to complete the Order, it is necessary to accept these Rules along with the Privacy Policy. In case of disagreement with the Rules, the Order cannot be completed.

2.3. It is recommended to keep a printed copy of the Rules for future use.

2.4. Please note that the present Rules may be changed according to established Rules. We advise you to reacquaint yourself with the current version of the Rules with each new Order of Products, to be sure of a full understanding of the terms that will apply to your Order. The last update of the Rules was made on November 15, 2023.

2.5. The Online shop Florivita.com is a retail Online shop intended for consumers who purchase Products for personal, family, or household purposes, not related to commercial or professional activities.

3. Seller information

3.1. These Rules apply to the purchase of Products on the website florivita.com. The Seller is SIA FloriVita, correctly registered and operating in the Republic of Latvia, registration number: 40203493013, legal address: Raina Street 77-21, Jurmala, LV-2011. Office address: Jurmala, Talsu šoseja 39, Bldg. 2, 2nd floor, LV-2016. Contact details: tel. +371 29481699, florivita.info@gmail.com.

3.2. Detailed information about the Seller is provided in the section >> “About Us“.

3.3. The Seller’s contact information is provided in the section >> “Contacts“.

4. Products

4.1. The Seller notes that all Edible bouquets are handmade, so there may be slight deviations from the image presented on the website.

4.2. The images of products provided in the Online shop are for illustrative purposes only. The Seller cannot guarantee that the Buyer’s device screen will accurately reflect the colors of the Products, despite the Seller’s efforts to accurately display the colors of the Products. The Buyer understands that the Products may differ slightly from their images.

4.3. The Buyer agrees that the bouquet may have deviations and features, and the image on the website only gives a general idea of the type of Product. The parties agree that the Buyer will not have claims related to possible deviations in color, shape, and size of the bouquet due to various factors.

4.4. The transport packaging of the Product may not correspond to that shown in the photos in the Online shop. Any changes in packaging, undertaken to ensure proper and safe delivery of the Product, do not affect the properties, characteristics, or functionality of the Product described on the Online shop’s website.

4.5. Except where stated otherwise, all Products offered in the Online shop are in stock. If it turns out that the requested Products are not in stock, the Seller will refund the cost of these Products to the Buyer within 5 (five) business days to the same bank account from which payment was made, and the Order will be canceled.

4.6. The Seller reserves the right to set the minimum and maximum quantity of units and the price of the Product that can be included in one Order for specific Products.

5. Use of edible bouquet

5.1. The edible bouquet is a decorative item that includes the following elements:

- edible elements – dried fruits, nuts, candies, etc., intended for eating;
- non-edible elements – supporting parts, packaging and decorative accessories (ribbon, sticker, business card, etc.), which serve to maintain the shape of the bouquet and its decoration and are not intended for food consumption.

5.2. Before making a purchase, the Buyer is obliged to familiarize themselves with the Product information presented on the Product page under the “Recommendations” tab or in these Rules. This tab contains recommendations for using the Edible bouquet.

5.3. Buyers need to carefully review the ingredients of the Edible bouquet on the Product page or in these Rules in the Online shop to correctly distinguish between edible and non-edible elements.

5.4. The Buyer should carefully learn the recommendations for using the Edible bouquet and follow them to avoid spoiling the Product and ensure its safe consumption.

5.5. In the case of purchasing an Edible bouquet as a gift, the Buyer is obliged to inform the gift recipient of all recommendations and usage Rules specified in these Rules and on the Product page. The responsibility for informing the gift recipient lies with the Buyer.

5.6. Responsibility for consuming non-edible elements of the Edible bouquet falls on the Buyer if they did not follow the instructions and recommendations provided by the Online shop.

5.7. The Online shop is not responsible for the incorrect use of Edible bouquets if the Buyer or a third party used the Product contrary to the provided recommendations.

Shelf life and Storage

5.8. Manufacturers and/or suppliers of Products/ingredients for the Edible bouquet are responsible for the accuracy of information about the characteristics of Products. The Seller’s task is to correctly convey this information to the buyers unless the law provides otherwise. When the law determines the shelf life for certain Products, the Seller is obliged to ensure the sale of these Products so that the Buyer could use them before the expiration date.

5.9. We recommend familiarizing yourself with the shelf life and storage Rules of each Edible bouquet, which are indicated on the Product page in the special “Storage” tab.

5.10. Please note that the shelf life and storage Rules may vary depending on the specific Product, so for accurate information on each item, see the “Storage” tab on the Product page.

Recommendations for using the Edible bouquet

5.11. Composition assessment

- Before purchasing and using the bouquet, check its composition to ensure there is no allergy to any ingredients for the consumer.
- The composition of the bouquet can be found on the Product page under the Description tab.

5.12. Unpacking

- Place the bouquet on any convenient, stable surface.
- Unpack the bouquet by carefully removing the top cellophane film. There’s no need to remove the decorative wrapping.

5.13. Removing Products

- Hold the base of the bouquet, then pull any edible component upwards, and it will easily come off the skewer or come out with it.
- If the bouquet has been standing for more than two weeks, removing edible components from the skewer may become difficult due to the melting of sugar and sticking of the Product to the skewer.

5.14. Warning

- When removing ingredients, please be aware of the open sharp ends of nearby skewers and exercise caution to avoid injuring yourself or others.
- If the bouquet is intended for a a young child, it is strongly recommended to use it only under adult supervision.

5.15. Consumption

- If you have not consumed all the products in the bouquet at once, it should be stored according to the instructions for storing Edible bouquets, which can be found on the Product page under the Storage tab.
- If the bouquet contains dried fruits, it is recommended to wash them before consumption.

6. Processing of personal data

6.1. The processing of the Buyer’s personal data is carried out by the Seller in accordance with the >> Privacy Policy. Since the Privacy Policy is an integral part of the Rules, the Buyer is advised to carefully read its contents and ensure a full understanding and acceptance of its terms.

7. Conclusion of the Sale and Purchase agreement

7.1. The following persons may purchase Products in this Online shop:

- Individuals who have reached the age of 14 (fourteen) years;
- Legal entities;
- Minors from 14 to 18 years old provided they have the consent of their parents or guardians, or if they manage their own funds.

7.2. By agreeing to these Rules, the person confirms that they are entitled to purchase in this Online shop.

7.3. The Seller has the right to set a minimum Order value or minimum number of items in the cart that must be selected and Ordered on the website florivita.com. Information about the minimum order amount or number of items will be indicated in the >> «Payment» section of the Online shop.

7.4. The Order procedure established by the Seller allows the Buyer to check and correct any errors before confirming the Order. It is recommended to carefully check the information at each stage of the Ordering process.

7.5. The Sale and purchase agreement between the Buyer and the Seller is considered concluded at the moment when the Buyer, having formed the shopping cart, entered their personal data, delivery address, postal code, selected the payment method, familiarized themselves with the Rules, and clicked the “Pay” button, after which payment was made. If the Order is not paid for, the contract is considered not concluded. The Seller may contact the Buyer using the provided Contact details to clarify Order details or if there are questions about the execution of the Contract.

7.6. After placing and paying for the Order, the Buyer will receive an electronic confirmation of the Order acceptance.

7.7. When the Order is ready for dispatch, the Seller will notify the Buyer by email or SMS.

7.8. All Sale and purchase agreements concluded between the Buyer and the Seller are registered and stored in the database of the Online shop.

7.9. By concluding the Contract, the Buyer agrees to receive an electronic invoice to their email address. The electronic invoice is sent on business days within 6 (six) days after the Buyer receives the Products or the Products are handed over to the courier service.

7.10. If the Seller is unable to fulfill the Order, for example, due to the absence of Products in stock, discontinuation of the sale of Products, or an error in the price listed on the site, in accordance with these Rules, the Seller will inform the Buyer by email or other means of communication, and the Order will be canceled. In case of prepayment, the Seller will refund the amount within 14 (fourteen) calendar days.

8. Right to modify the Rules

8.1. The Seller reserves the right to make changes to these Rules. The Rules applicable at the time of placing an Order for Products and concluding the Contract are the ones effective at the moment of purchase. The version of the Rules that was valid at the time of placing the Order and sent to the Buyer along with the Order confirmation remains valid for all Orders made before the introduction of the new edition of the Rules.

8.2. In the event of changes to the Rules according to section 7, the Seller undertakes to notify the Buyer of these changes, indicating the fact of the change of the Rules and the date of this change, as described in section 2.4 of these Rules.

9. Delivery

Home delivery

9.1. Products are delivered to the Buyer through a courier service selected by the Seller.

9.2. The Buyer must provide an accurate delivery address for the Products when placing an Order.

9.3. Ownership of the Products transfers to the Buyer upon receipt from the courier. The risk of loss of or damage to the Products shall also pass to the Buyer at that point.

9.4. Upon receiving the Products, the Buyer or their representative must inspect the packaging in the presence of the courier. In case of any damages, it is necessary to immediately contact the Seller by phone or email at florivita.info@gmail.com.

9.5. When the Product is delivered and handed over to the address specified by the Buyer, it is assumed that the Product has been delivered to the Buyer, regardless of whether the Product is accepted by the Buyer or any third party who receives the Product at the specified address. If the Buyer is unable to personally receive the Product, but the Product is delivered to the address specified by the Buyer, then the Buyer does not have the right to make claims regarding the delivery of the Product to an incorrect person.

9.6. Within 14 (fourteen) days after delivery, the Buyer is obliged to check the packaging, quantity, quality, assortment, and completeness of the Products. The absence of claims during this period means that the Products comply with the terms of the Contract.

Receiving the Products at the Pick-up Point

9.7. The Buyer may collect the ordered Products for free at the Product Pick-up Point, unless otherwise specified in the delivery and collection terms.

9.8. When the Products are ready for collection, the Seller will notify the Buyer via email or other available communication channels, including phone or SMS.

9.9. The Buyer or an authorized person is obliged to pick up the Products within 5 (five) days from the date of receipt of notification from the Seller that the Products are ready for delivery. In case of failure to meet the deadline set for receipt of the Products, the Order will be cancelled and the funds for the paid Products will be returned to the Buyer immediately, but not later than 14 (fourteen) days from the date of cancellation.

9.10. The ownership of the Products transfers to the Buyer upon handover at the Pick-up Point.

9.11. When collecting Products at the collection point, the Buyer must provide the Order number and an identity document.

9.12. The Products can be collected only by the person indicated in the Order. If another person is collecting the Products, their details must be specified when placing the Order. If the Buyer represents a legal entity, a power of attorney may be required.

9.13. In case of unforeseen circumstances, if the Buyer needs to change the details of the authorized person to receive the Products after placing the Order, this can be done by contacting us via email. The Buyer must provide complete information about the new recipient of the Products, including their personal details.

9.14. Upon receiving the Products, the Buyer or authorized person must check the packaging, quantity, quality, assortment, and completeness:

- In case of discrepancies, the Buyer or authorized person has the right to refuse the Products;
- Accepting the Products without objections confirms the Products’ compliance with the Contract terms.

10. Product and Delivery costs

10.1. The prices listed for Products in the Online shop are current. The Seller warrants that it will use its best endeavours to ensure that prices are accurate at the time of the Buyer’s Order. The current prices for the Products can be found in the Online shop in the section >> “Shop“.

10.2. Although prices may be subject to changes, these adjustments do not affect the terms of already concluded transactions.

10.3. The prices listed for the Products do not include VAT, as our Products are not subject to VAT.

10.4. The cost of delivery is not included in the Product prices. The delivery cost amount listed in the Online shop may change. Up-to-date information about the rates and cost of delivery of the Products, as well as the offered types of delivery and its timing is available in the Online Shop in the section >> “Delivery“.

10.5. If it is discovered that a Product’s price is incorrect, the Seller is obligated to inform the Buyer and cancel the Order. To purchase the Product at the corrected price, the Buyer will need to place the Order again. It should be noted that the Seller is not obliged to provide the Product at the incorrect (reduced) price if the error was obvious and the Buyer could reasonably recognize it.

10.6. The Buyer has the right to cancel the Order by contacting the Seller with the appropriate request. In such a case, the refund will be made using the same method as the payment. If the Product has already been prepared for shipment or is in the process of delivery, the Buyer may be required to cover the costs of delivery and packaging in accordance with the current >> Return policy .

11. PAYMENT

11.1. To pay for Products, the Buyer can use one of the following methods:

- internet banking;
- payment Order to the Seller’s bank account;
- payment card.

11.2. When making a payment to the Seller’s account, the Buyer must include their Order number in the payment comment field to identify the transaction.

11.3. When making a payment to the Seller’s account, the Buyer is obliged to pay the issued invoice within 3 (three) days. If the payment deadline is exceeded, the Order will be canceled.

11.4. The processing of payments between the Buyer and the Seller is carried out by third parties, who are not parties to their Contract. Third parties, authorized to conduct cashless transactions, are responsible for the protection and processing of the Buyer’s personal data in accordance with legislative norms regulating the protection and security of personal data.

11.5. The Online shop does not offer Tax-Free services.

12. Buyer's obligations

12.1. When filling out the payment form, the Buyer must provide only truthful and up-to-date information. In case of changes to the information provided in the registration form, the Buyer must update it immediately.

12.2. The Buyer must use the Online shop in accordance with the principles of good faith and accuracy, without harming its functioning or stability. In case of violation of this condition, the Seller has the right to limit or terminate the Buyer’s access to the Online shop without warning and is not responsible for any potential losses of the Buyer related to such actions.

12.3. The Buyer is obliged to pay for and accept the Product in accordance with the terms set out in these Rules.

12.4. The Buyer must carefully inspect the Product upon receipt to ensure it matches the ordered one before starting to use it.

12.5. The Buyer is also obliged to comply with other conditions set out in section 19, established by these Rules and the legislation of the Republic of Latvia.

13. Seller's obligations

13.1. The Seller undertakes the following obligations:

- strive to provide conditions that allow the Buyer to effectively use the services of the Online shop;
- respect the privacy of the Buyer, process his personal data exclusively in accordance with these Rules, >> Privacy Policy and legislation of the Republic of Latvia.

13.2. The Seller commits to following all conditions specified in these Rules.

14. Quality guarantee

14.1. The Seller undertakes to supply Products that match the descriptions, images, quality, and value stated on the Online shop’s website. However, the Buyer accept that the Product range depends on the availability of ingredients purchased from third-party suppliers.

14.2. In circumstances where suppliers are unable to provide the necessary ingredients for manufacturing the Product, the Seller is not responsible for the inability to supply the exact ingredients that were specified in the Product description. Under such circumstances, the Seller reserves the right to make minor changes to the Product composition.

14.3. The Seller is committed to notifying the Buyer by email or another chosen method of communication, including a phone call or SMS message, of any changes to the Product before the purchase is made. If the purchase has already been made, the Seller will also inform the Buyer of the changes within 3 (three) days, ensuring that the modified Product closely matches the original in description, appearance, quality, and value.

14.4. The Seller undertakes to use alternative ingredients that are equivalent in quality and value to ensure that the modified Product meets the stated characteristics and maintains the overall value and appearance of the Product.

14.5. After being notified of the changes to the Product, the Buyer has the right to refuse the Product and terminate the Contract in accordance with these Rules. In such a case, the Seller is obliged to refund the full amount paid by the Buyer within 14 (fourteen) working days from the date of receiving the Buyer’s refusal notice.

15. Product returns

15.1. The Buyer, who is a consumer (an individual), has the right to unilaterally withdraw from the Contract without giving any reason within 14 (fourteen) days, return the Product to the Seller, and receive a refund by exercising the right of withdrawal.

15.2. The period of 14 (fourteen) days set for exercising the right to withdraw from the purchase Contract is calculated as follows: from the day the Buyer or a person designated by them, other than the carrier, receives the Product purchased under the Contract.

15.3. In the event the Buyer decides to withdraw from the purchase contract before the delivery of the Product, they must notify the Seller through the contact details provided in the Online shop. Such withdrawal is considered as an Order cancellation.

15.4. The Buyer can fill in and send the withdrawal form electronically on the Online shop’s page >> Return Policy by clicking on the “Return Form” button. Upon receiving the Buyer’s electronic notification, the Seller immediately sends an email confirmation to the Buyer acknowledging receipt of the notification.

15.5. Complete information about the possibility of returning the Product is specified in the Online shop on the page >> Return Policy.

16. Liablity

16.1. The Buyer is responsible for any actions performed in the Online shop, including the accuracy of information provided during registration. The Buyer assumes responsibility for any consequences arising due to the inaccuracy or incorrectness of data provided in the registration form.

16.2. The Buyer is responsible for maintaining the confidentiality and security of their account details and should not share them with third parties. If a third-party gains access to the Buyer’s account, the Seller will consider this person as the Buyer, and the latter will be responsible for all actions performed under their account.

16.3. Unless contrary to law, the Seller is released from liability for losses incurred because the Buyer did not read these Rules, the Privacy Policy, and other documents, despite being given the opportunity.

16.4. Both parties are liable for violating the terms of the contract made within the use of the Online shop, in accordance with the legislation of the Republic of Latvia.

16.5. If the Seller breaches the terms of these Rules, they are liable for direct damage or losses incurred by the Buyer, which were a foreseeable result of such breach. Damage is considered foreseeable if it was an obvious outcome of the breach or if both parties were aware of the potential damage at the time of the Contract.

16.6. The Seller provides Products exclusively for personal, non-commercial use. The Buyer agrees not to use the Products for commercial purposes, and the Seller is not liable for any loss of profit, business losses, or missed opportunities of the Buyer.

16.7. Any disputes between the Buyer and the Seller arising from the sale and purchase contract will be attempted to be resolved through negotiations. If an agreement is unattainable, disputes will be settled in accordance with the laws of Latvia.

17. Events beyond the Seller's control

17.1. The Seller is released from liability for any Contract breaches or delays in its execution if such breaches or delays are due to circumstances beyond the Seller’s control.

17.2. Circumstances beyond the reasonable control of the Seller include any events or actions that cannot be prevented or foreseen by the Seller

17.3. If such unforeseen circumstances affect Seller’s ability to fulfil its obligations under the Contract:

- Seller must immediately inform the Buyer about the occurrence of such circumstances;
- fulfilment of the Seller’s obligations under the Contract shall be temporarily suspended and the time limits for performance shall be extended accordingly for the duration of such circumstances. If these circumstances affect the delivery of Products to the Buyer, the Seller will agree on a new delivery date after the end of the said circumstances.

18. Exchange of information

18.1. If the Buyer wishes to contact the Seller in writing or if the Rules require the Buyer to send a written communication to the Seller, they must send an email to florivita.info@gmail.com or send a registered letter to SIA FloriVita, Jurmala, Raina Street 77–21, LV-2011, Latvia.

18.2. The Seller will send all notifications to the email address provided by the Buyer during registration.

18.3. By checking the box “I agree to receive promotions and news from florivita.com via email,” the Buyer consents to receiving informational and promotional materials about services and Products from the Seller via SMS and phone calls to the provided mobile number, as well as through email.

19. Other conditions

19.1. All agreements between the Seller and the Buyer are subject to these Rules and documents explicitly mentioned in them. Changes to these Rules can only be made in writing.

19.2. The Buyer possesses certain rights provided by the legislation of the Republic of Latvia in case of purchasing Products that do not meet established quality standards. None of the provisions of these Rules shall be construed as limiting the Buyer’s ability to exercise these rights.

19.3. The Seller has the right to transfer their rights and obligations under the Contract to another party, which does not affect the Buyer’s rights and the Seller’s obligations according to these Rules. In the event of such transfer, the Seller will notify the Buyer by posting information about the transfer in the Online shop.

19.4. The Buyer may not transfer their rights and obligations under these Rules to third parties without the written permission of the Seller.

19.5. If any condition of these Rules is found to be invalid or unenforceable, the remaining conditions will remain in effect. Any condition deemed invalid or unenforceable only in part will retain its validity to the extent that it has not been recognized as such.

19.6. The Seller’s non-use of their rights under this Contract does not relieve the Buyer from fulfilling their obligations and does not signify a waiver of these rights. Partial fulfillment of obligations or partial use of rights does not preclude full fulfillment of obligations or the use of rights in the future.

19.7. These Rules and the relationships between the parties based on these Rules (including matters of conclusion, validity, invalidity, performance, and termination of the Contract) are governed and interpreted in accordance with the laws of Latvia.

19.8. All disputes, disagreements, or claims arising in connection with these Rules, their breach, termination, or validity are resolved in accordance with the laws of Latvia in the court of the Seller’s place of registration.

19.9. All texts and images published in the Online shop florivita.com are protected by the legislation of Latvia and are the intellectual property of the Seller.